Shipping and Refunds

This policy explains how OzTechShed dispatches orders, how long delivery usually takes, and how returns, refunds and consumer guarantees work. It forms part of our Terms and Conditions.

Dispatch times

In-stock items are usually dispatched within 1–3 business days of an order being accepted. Made-to-order items are printed after you order: allow the lead time shown on the product page, plus dispatch time. Business days exclude weekends and NSW public holidays. If a delay is likely to be significant, we will email you with a new estimate and the option to cancel.

Australian delivery estimates

Estimates after dispatch, using standard parcel post:

• New South Wales, ACT: 2–4 business days
• Victoria, Queensland, South Australia: 3–6 business days
• Tasmania: 4–7 business days
• Western Australia, Northern Territory: 5–10 business days

Remote and regional areas can take longer. These are carrier estimates, not guarantees — weather, public holidays and network delays all have a vote.

Shipping costs

Shipping is calculated at checkout based on weight, size and destination, and is shown before you pay. Where practical, we charge what the carrier charges and do not add a handling margin. Packaging is not billed as an extra line item. TODO: add a free-shipping threshold here if one is offered

Tracking

You will receive a tracking number by email when your parcel is dispatched. If tracking has not moved for several business days, contact us and we will chase it with the carrier.

International orders

We ship internationally where the carrier allows it. Delivery usually takes 10–25 business days and can be slower through customs. Import duties, taxes and customs fees are your responsibility, and we cannot estimate them in advance. Some countries restrict certain printed items or materials, so check your local rules before ordering. If a parcel is refused or returned to us, we refund the item price, less the shipping cost once it arrives back in the workshop.

Packaging

Orders are packed to survive the trip. Where practical we use recyclable or reused packaging, so your parcel may arrive in a box that has already had one life.

Damaged, faulty or missing items

If your order arrives damaged, is faulty, or is missing items, contact us within 7 days of delivery at hello@oztechshed.com.au with your order number and photos of the problem. Depending on the issue, we will replace the item, repair it or refund you. For valid claims, we cover return postage. This sits on top of your rights under the Australian Consumer Law.

Change of mind returns

If you change your mind, contact us within 14 days of delivery. The item must be unused, undamaged and in its original condition and packaging. Return postage is at your cost. Once the item is received and inspected, we refund the price of the item; original shipping costs are not refunded.

Change-of-mind returns are not available for made-to-order or custom items, consumables such as filament, or items sold as clearance or seconds — unless they are faulty or fail a consumer guarantee.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If a failure is major, you may choose a refund or a replacement. If it is minor, we may choose to repair, replace or refund the goods. These guarantees apply regardless of the change-of-mind policy above, and nothing in this policy limits them.

How to start a return or claim

Email hello@oztechshed.com.au with your order number, a description of the issue, and photos where they help. We will reply with the return address and instructions. Please do not send items back before contacting us — unannounced returns can go missing and may not be accepted.

Contact

Questions about shipping or returns can go to hello@oztechshed.com.au, or by post to TODO: business address — add before launch.